Survey – Quality of customer service

1. What is your level of satisfaction relatively ...
VERY SATISFIEDSATISFIEDNEUTRALDISSATISFIEDVERY DISSATISFIED

2. in a pinch used to find a property that met your needs? VERY SATISFIEDSATISFIEDNEUTRALDISSATISFIEDVERY DISSATISFIED

3. the availability of your real estate advisor? VERY SATISFIEDSATISFIEDNEUTRALDISSATISFIEDVERY DISSATISFIED

4. knowledge of your real estate advisor regarding area, community and properties? VERY SATISFIEDSATISFIEDNEUTRALDISSATISFIEDVERY DISSATISFIED

5. the help you received from your real estate advisor in negotiating the price and terms of purchase? VERY SATISFIEDSATISFIEDNEUTRALDISSATISFIEDVERY DISSATISFIED

6. the quality and frequency of contacts with your real estate advisor? VERY SATISFIEDSATISFIEDNEUTRALDISSATISFIEDVERY DISSATISFIED

7. to the attention to detail demonstrated by your real estate advisor and the help he provided you from start to finish of the transaction? VERY SATISFIEDSATISFIEDNEUTRALDISSATISFIEDVERY DISSATISFIED

8. What is your overall satisfaction with the results and services offered by your real estate advisor? VERY SATISFIEDSATISFIEDNEUTRALDISSATISFIEDVERY DISSATISFIED

9. If you had to buy another property in the same area, what is the likelihood that you would use the services of the same real estate advisor? VERY PROBABLEPROBABLENEUTRALNEUTRALIMPROBABLEVERY IMPROBABLE

10. If you had to buy another property in the same area, what is the probability that you would use the services of the same Real Estate Company? VERY PROBABLEPROBABLENEUTRALNEUTRALIMPROBABLEVERY IMPROBABLE

11. If you had to sell another property in the same area, what is the probability that you would use the services of the same real estate advisor?
VERY PROBABLEPROBABLENEUTRALNEUTRALIMPROBABLEVERY IMPROBABLE

12. If you had to sell another property in the same area, what is the probability that you would use the services of the same Real Estate Company? VERY PROBABLEPROBABLENEUTRALNEUTRALIMPROBABLEVERY IMPROBABLE

13. What is the MAIN reason that prompted you to choose your real estate advisor (select the reason that played the biggest role)? Recommendation from a friendOpen houseMarketing program / planFormer customer satisfiedAdvertisingSigns in the areaThe real estate advisor is an acquaintanceInternetThe presentation of the real estate advisorName / reputation of the Real Estate Company Cali-FRSOther (please specify:

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